Visiting Hours
We welcome family and friends, but we also make sure patients have time to rest and recover.
Visiting times:
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Morning: 10:00 – 11:30
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Afternoon: 14:00 – 15:30
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Evening: 18:30 – 20:00
Key facts:
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Three daily visiting slots, 7 days a week
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Children may visit if accompanied by an adult
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Respect patient privacy and quiet hours outside these times
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Larger groups may need prior approval
ABOUT GRAND ROYALCARE MEDICAL
What to Bring for Admission
Key facts:
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Valid ID (passport or national ID card)
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SHA card and thumbprint for insurance patients
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Personal toiletries and sleepwear
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Any current medication or prescriptions
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Mobile phone/charger (Wi-Fi available)
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For maternity: a hospital bag with baby clothes and supplies
Emergency Admissions & Ambulance
We are available 24/7 for emergencies and provide ambulance services to bring patients safely to hospital.
Key facts:
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Emergency line available day and night
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Ambulance stationed at the hospital, covering Eldoret and surrounding areas
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Patients can also walk in for urgent care at any time
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Emergency surgeries performed in our two theatres
Accessibility & Facilities
Our hospital is designed to be comfortable, safe, and accessible for all patients.
Key facts:
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Wheelchair access throughout the hospital
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Onsite pharmacy and laboratory
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Refreshments available for patients and visitors
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Dedicated kitchen and chef for inpatient meals
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Car parking for patients and visitors
Patient Support
We want your stay to be as smooth as possible, and our staff are here to help with any practical questions.
Key facts:
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Finance team available 7 days a week for billing support
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Nursing team on hand to explain procedures and aftercare
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WhatsApp support for non-emergency enquiries
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Clear discharge instructions provided before leaving
Frequently asked questions
“The staff explained everything clearly before my admission, including what to bring and visiting times. It made the whole process stress-free, and I felt reassured knowing exactly what to expect. They really go out of their way to make patients comfortable.”
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