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GRAND ROYALCARE MEDICAL

Level IV Private Hospital in Eldoret.

World-class specialists, modern theatres, and a commitment to fast, affordable care.

Most surgeries completed within 5 days of consultation, with no hidden costs and a focus on patient wellbeing.

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Patient Information

Everything you need to know before your visit

From visiting hours to what to bring, here’s your quick guide to planning your care at Grand RoyalCare Medical.

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Visiting Hours

We welcome family and friends, but we also make sure patients have time to rest and recover.

Visiting times:

  • Morning: 10:00 – 11:30

  • Afternoon: 14:00 – 15:30

  • Evening: 18:30 – 20:00

Key facts:

  • Three daily visiting slots, 7 days a week

  • Children may visit if accompanied by an adult

  • Respect patient privacy and quiet hours outside these times

  • Larger groups may need prior approval

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ABOUT GRAND ROYALCARE MEDICAL

What to Bring for Admission

Key facts:

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  • Valid ID (passport or national ID card)

  • SHA card and thumbprint for insurance patients

  • Personal toiletries and sleepwear

  • Any current medication or prescriptions

  • Mobile phone/charger (Wi-Fi available)

  • For maternity: a hospital bag with baby clothes and supplies

Emergency Admissions & Ambulance

We are available 24/7 for emergencies and provide ambulance services to bring patients safely to hospital.

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Key facts:

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  • Emergency line available day and night

  • Ambulance stationed at the hospital, covering Eldoret and surrounding areas

  • Patients can also walk in for urgent care at any time

  • Emergency surgeries performed in our two theatres

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Accessibility & Facilities

Our hospital is designed to be comfortable, safe, and accessible for all patients.

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Key facts:

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  • Wheelchair access throughout the hospital

  • Onsite pharmacy and laboratory

  • Refreshments available for patients and visitors

  • Dedicated kitchen and chef for inpatient meals

  • Car parking for patients and visitors

Meet our team

Patient Support

We want your stay to be as smooth as possible, and our staff are here to help with any practical questions.

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Key facts:

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  • Finance team available 7 days a week for billing support

  • Nursing team on hand to explain procedures and aftercare

  • WhatsApp support for non-emergency enquiries

  • Clear discharge instructions provided before leaving

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Frequently asked questions

“The staff explained everything clearly before my admission, including what to bring and visiting times. It made the whole process stress-free, and I felt reassured knowing exactly what to expect. They really go out of their way to make patients comfortable.”

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