Terms and Conditions

Terms and Conditions

Introduction

Welcome to the Grand RoyalCare Medical website (www.grandroyalcaremedical.ke). By accessing, browsing, or using this website in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. Grand RoyalCare Medical is a Level 4 hospital located Off Eldoret-Kisumu Road, next to Eldoret National Polytechnic, providing comprehensive healthcare services to patients across western Kenya.

If you do not agree with any part of these Terms and Conditions, you must immediately cease using this website and refrain from accessing any content or services provided herein. These terms constitute a legally binding agreement between you and Grand RoyalCare Medical.
Definitions and Interpretation.

For purposes of these Terms and Conditions:

• "Grand RoyalCare Medical," "we," "us," or "our" refers to Grand RoyalCare Medical hospital, a Level 4 healthcare facility registered and operating under the laws of Kenya

• "Website" refers to www.grandroyalcaremedical.ke and all associated pages, content, and services

• "User," "you," or "your" refers to any individual accessing or using this website

• "Services" refers to healthcare services provided by Grand RoyalCare Medical and information services provided through this website

 

Lawful Use of Website
This website is designed to provide comprehensive information about Grand RoyalCare Medical's healthcare services, facilities, medical specialties, and general health education resources. The content serves educational and informational purposes and is intended to support, not replace, the relationship between patients and their healthcare providers.

You agree to use this website only for lawful purposes and in accordance with these Terms and Conditions. Specifically, you shall not:

• Use the website in any manner that could damage, disable, overburden, or impair our servers or networks

• Attempt to gain unauthorized access to any systems, accounts, or networks

• Interfere with any other user's enjoyment of the website

• Upload, post, or transmit any harmful, threatening, abusive, or offensive content

• Violate any applicable local, national, or international laws or regulations
   

Medical Disclaimer and Limitations

IMPORTANT MEDICAL DISCLAIMER: The information provided on this website is for general educational and informational purposes only and does not constitute medical advice, diagnosis, or treatment recommendations. This content should not be used as a substitute for professional medical consultation, diagnosis, or treatment.

You acknowledge and agree that:

• Medical information on this website may not apply to your specific health condition

• You should always consult qualified healthcare professionals for medical advice relevant to your situation

• You should never delay seeking professional medical attention because of information you have read on this website

• Emergency medical conditions require immediate professional medical attention - do not rely on website information for emergency situations

 

Grand RoyalCare Medical makes no representations or warranties regarding the accuracy, completeness, or timeliness of medical information provided on this website. Medical knowledge and best practices evolve continuously, and information may become outdated.
Intellectual Property Rights

All content appearing on this website, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, digital downloads, data compilations, and software, is the exclusive property of Grand RoyalCare Medical or its licensors and is protected by Kenyan and international copyright, trademark, and other intellectual property laws.

The Grand RoyalCare Medical name, logo, and all related marks are trademarks of Grand RoyalCare Medical. You may not use these trademarks without our prior written consent.

You are granted a limited, non-exclusive, non-transferable license to access and use the website content for personal, non-commercial purposes. You may not:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the website

• Modify, distribute, or create derivative works from website content

• Use automated systems to access or download website content

• Remove or alter any copyright, trademark, or other proprietary notices

 

Third-Party Links and External Resources

This website may contain links to third-party websites, resources, or services that are not owned or controlled by Grand RoyalCare Medical. These links are provided for your convenience and informational purposes only.

Grand RoyalCare Medical:

• Does not endorse or assume responsibility for third-party content, products, or services

• Makes no representations concerning third-party website content or accuracy

• Is not liable for any damage or loss caused by your use of third-party websites

• Recommends reviewing the terms of service and privacy policies of any third-party websites you visit

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which complies with the Kenya Data Protection Act 2019. By using this website, you consent to the collection and use of your information as described in our Privacy Policy.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Limitation of Liability

To the fullest extent permitted by Kenyan law, Grand RoyalCare Medical and its directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use the website

• Any errors, omissions, or inaccuracies in website content

• Any interruption or cessation of transmission to or from the website

• Any loss of data or damage to your computer system

This limitation applies regardless of the theory of liability, whether in contract, tort (including negligence), or otherwise, even if Grand RoyalCare Medical has been advised of the possibility of such damages.

Website Availability and Modifications
While we strive to maintain continuous website availability, Grand RoyalCare Medical does not guarantee uninterrupted access. The website may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to:

• Modify, suspend, or discontinue any aspect of the website at any time

• Update these Terms and Conditions periodically

• Restrict access to certain areas of the website

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User-Generated Content

If you submit any content to our website (including feedback, suggestions, or communications), you grant Grand RoyalCare Medical a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such content in any medium.

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You represent and warrant that any content you submit:

• Is accurate and not misleading

• Does not violate any third-party rights

• Does not contain defamatory, offensive, or illegal material

• Complies with all applicable laws and regulations

 

Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from or relating to this website or these terms shall be subject to the exclusive jurisdiction of the Kenyan courts.

We encourage users to contact us directly to resolve any concerns before pursuing formal legal action. You may reach us at +254 788 111 123 or +254 722 520 131.

Updates and Amendments

Grand RoyalCare Medical reserves the right to update, modify, or amend these Terms and Conditions at any time without prior notice. Updated terms will be posted on this page with a revised effective date. Your continued use of the website after changes are posted constitutes acceptance of the revised terms.

We recommend reviewing these Terms and Conditions periodically to stay informed of any updates.

Contact Information
For questions regarding these Terms and Conditions, please contact:

Grand RoyalCare Medical
Off Eldoret-Kisumu Road
Next to Eldoret National Polytechnic
Eldoret, Kenya
Phone: +254 788 111 123 / +254 722 520 131
Website: www.grandroyalcaremedical.ke

Effective Date: These Terms and Conditions are effective as of the date of publication 02/09/2025 and remain in effect until superseded by revised terms.